Terms & conditions

Agreement administered by Enable fitness@enablelc.org The Park Offices, Staff Yard, Battersea Park, London SW11 4NJ. Our company no. is 09487276 and registered with the Charity Commission (no. 1172345). 

PRINCIPAL TERMS   

1.       This agreement commences once you have indicated your acceptance in the declaration section of the web sign up process. 

2.       Your membership starts immediately or on the date chosen.  

3.     Memberships are a fixed term contract (length dependent on membership type).

4.       You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen.  

5.       You agree to comply with the Rules of Membership which are displayed prominently in the Club and relate to opening hours, use of facilities and your conduct. We may make reasonable changes to these Rules at any time provided we give you reasonable advance notice of the change. 

6.        It is your responsibility to inform us about any change of details such as email, phone number, address and any other form of us contacting you 

7.        If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date. 

8.        We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under the is agreement will not be prejudiced.  

9.       We will do our best to resolve any disputes over this agreement. If you wish to take court proceedings against us, you must do so within the United Kingdom. Relevant UK law will apply.  

10.   If any part of this agreement is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply  

FEES AND CHARGES  

 1. If you join part way through a month you will be charged an upfront pro-rata fee – this figure will be given to you when getting your membership and will differ from your regular monthly payment. For the case of rolling DD memberships, 1x full monthly fee must be paid to constitute the minimum period.

 2. On the 1st of every month your monthly payment will occur and will state ‘Enable ‘on your statement followed by your membership number.  

3. You are obligated to make the minimum number of Direct Debit Payments stated on your membership type (12 month membership equals 12x DD payments if not paid via lump sum) with the first one being paid on the 1st Direct Debit Payment Date and then every month thereafter. 

4. You are obligated to make every Direct Debit Payment regardless of non-attendance, except where the cancellation terms below are met (evidence will be required to qualify for early termination).  

5. You agree to advise us promptly of any change to the Direct Debit details.

6. If you fail to pay any amount due under this agreement for a period of more than thirty days, then we may pass the debt to a third-party company for collection. The reasonable and direct costs incurred in employing the third-party company will be borne by you including costs in tracing you if you have changed your address without telling us.  

7.If there are any changes to your membership, such as a rise in the monthly price, we will provide you with a 30 day month notice beforehand.  

8. Discount Or promotional offers – if you have joined on a promotional offer, the regular fees and minimum payments that apply to the full membership will apply.  

AUTOMATIC RENEWAL 

1.       We will automatically continue collecting the Direct Debit Payment Amount every month. Your membership will be extended by one month for each payment (“Renewal Period”). This renewal Direct Debit payment amount may only be amended if we advise you in writing giving not less than 1 Months’ notice. Please note if your membership included the benefit of a free period then we will stop making collections during that free period and recommence making collections on the renewal date.   

2. You may prevent the Automatic Renewal by asking our team to cancel and giving sufficient notice. Fees may apply if notice is received too late in the month. See section 4 for cancellations. 

 CANCELLATION  

1.       If you have purchased your membership online, you have a legal right to change your mind within 14 days of joining . The 14-day cancellation period commences the day of your membership start date which is stated on your agreement. This is called the ‘cooling-off period’. If you choose to cancel within the cooling-off period, you may still be charged for any days used at our day pass rate (per visit).

2.       You must send your notice in writing, either via email or fill in a cancellation form on the Enable website 

3.       You may only terminate your membership by requesting a cancellation in writing with sufficient evidence and meeting the minimum notice required. For 12 month DD commitments, this means you must provide evidence of new address, a medical note stating why you cannot continue training, or evidence of loss of financial hardship. Once your membership is cancelled, this will be confirmed by the site via email or phone call. The member is still responsible for any payments due during this period of providing evidence.

4.        When we receive your written notice, we will send you an acknowledgement email to confirm the date that your membership will end. If you do not receive this acknowledgement, you must assume that we have not received your cancellation notice and you must contact us and send a further cancellation notice to us. 

FREEZING  

1.       If you want to freeze your membership, you can request to do so via email. We must receive your request on or before the 15th day of the month, we can apply this from the first of the following month. The minimum freeze period is one month.

2.       Members can freeze their membership for up to 3 months in a calendar year.

3.       Freezes can only be applied alongside the payment period from the 1st of any month, through to the end of that month. Cannot freeze mid month to mid month.

4.       Any freeze periods will be added to the length of your contracted payments due. For example on a 12 month contract, if you freeze for 2 months, this will extend the contract by 2 months.

OUR RIGHT TO TERMINATE YOUR MEMBERSHIP 

1.       We may cancel your membership without giving you notice, if: 

We, in our professional opinion, consider that you are not medically or physically able to use our facilities safely, or; You seriously or repeatedly break the conditions of your membership;  

2.      We may, at any time, refuse to permit you to become a member, or terminate your membership if you are already a member, if we have reason to believe that your behaviour or conduct does or will, or in our reasonable opinion may, put our employees and or/members and/or guests at risk. 

3.      If you and/or any of your guests use offensive, abusive or discriminatory language or use or threaten violent, offensive or intimidating behaviour or conduct at any of our centres. This includes unwanted advances or sexual harassment of others.

4.     You and/or any guest(s) do or attempt to provide, offer, engage in, advertise or promote, whether or not for payment or other reward, any activities or services which do or may compete in any way with any activities or services provided, offered, engaged in, advertised or promoted by us or our authorised personnel, including but not limited to personal training or other training, coaching or instruction to any individual or group. 

5.      If we cancel your membership under section 6, we will not allow you to join any of our centres in the future and you will not be allowed to enter any of our centres. 

Changes

We reserve the right, at our sole discretion, to modify or replace these terms and conditions at any time.

Contact us

If you have any questions about these Terms, please contact us.